Friendly asked questions

Digital currency is a form of currency that is available only in digital or electronic form, and not in physical form. It is also called digital money, electronic money, electronic currency, or cyber cash.

Key Takeaways:
. Digital currencies are currencies that are only accessible with computers or mobile phones, as they only exist in electronic form.
. Since digital currencies require no intermediary, they are often the cheapest method to trade currencies.
. All cryptocurrencies are digital currencies, but not all digital currencies are crypto.
. Digital currencies are stable and are traded with the markets, whereas cryptocurrencies are traded via consumer sentiment and psychological triggers in price movement

Understanding Digital Currency:
Digital currencies are intangible and can only be owned and transacted by using computers or electronic wallets connected to the Internet or the designated networks. In contrast, physical currencies, like banknotes and minted coins, are tangible and transactions are possible only by their holders who have their physical ownership.

Digital currencies have all intrinsic properties like physical currency, and they allow for instantaneous transactions that can be seamlessly executed for making payments across borders when connected to supported devices and networks.

For instance, it is possible for an American to make payments in digital currency to a distant counterparty residing in Singapore, provided that they both are connected to the same network required for transacting in the digital currency.

Digital currencies offer numerous advantages. As payments in digital currencies are made directly between the transacting parties without the need of any intermediaries, the transactions are usually instantaneous and low-cost. This fares better compared to traditional payment methods that involve banks or clearing houses. Digital currency-based electronic transactions also bring in the necessary record keeping and transparency in dealings

Difference between Digital, Virtual, and Crypto Currencies:
Since they exist in a lot of variants, digital currencies can be considered a superset of virtual currencies and cryptocurrencies.

If issued by a central bank of a country in a regulated form, it is called the “Central Bank Digital Currency (CBDC).” While the CBDC only exists in conceptual form, England, Sweden, and Uruguay are a few of the nations that have considered plans to launch a digital version of their native fiat currencies.12

Along with the regulated CBDC, a digital currency can also exist in an unregulated form. In the latter case, it qualifies for being called a virtual currency and may be under the control of the currency developer(s), the founding organization, or the defined network protocol, instead of being controlled by a centralized regulator. Examples of such virtual currencies include cryptocurrencies, and coupon- or rewards-linked monetary systems.

Since cryptocurrencies are unregulated, they are also considered to be virtual currencies.

A cryptocurrency is another form of digital currency which uses cryptography to secure and verify transactions and to manage and control the creation of new currency units. Bitcoin and ethereum are the most popular cryptocurrencies.
1. Is it necessary to create an account on Rand4dollar?
Yes, it is mandatory. All exchange and selling options are available exclusively to registered users, and not all features require verification.

Registered and verified customers enjoy special advantages:
- Verified users can purchase any amount or exchange and sell funds using bank transfer options.
- Registered users can participate in our Affiliate program and earn commissions through referrals.
- Users with a registered account can monitor the status of every order placed on our website.

2. How can I check the status of my order?
You can track your order status. To do so, click on "Tracking" and enter your Exchange ID, or log in and go to "My Exchange."

3. What should I do if there aren’t enough reserves?
If your requested amount exceeds our available reserves, please reach out via live support, our email, or the Contact Us form. We will notify you via email once the required amount is back in stock.

4. I sent an incorrect or insufficient amount of Bitcoin for my order. Can I send the remaining amount to the same Bitcoin address?
No, using the same Bitcoin address for multiple transactions is prohibited at Rand4dollar. Any incorrect amount will be rejected by the processor’s network. Please ensure you send the exact amount indicated in your order for future transactions.

5. Can I cancel my order?
If your order has not yet been processed, you can cancel it by contacting support right away. You will need to provide a reason for the cancellation. Once an order is processed and payment has been made, cancellation and refunds are not possible. Please note: Digital currency transfers are not reversible by payment processors.

6. Can I pay in cash at your office?
No, we do not accept cash payments at our office.

7. What if I change my mind and want a refund?
Refunds are only available in accordance with our refund policy. Please refer to our Terms of Service for more information.

8. Is it possible for me to trade Fiat Money?
Yes, we exchange USD in person, both one-on-one and at our office. Please reach out to us to schedule an appointment and ask about the types of hard currency we exchange.
To fund e-currencies such as Perfect Money, USDT, Bitcoin and others in USD, EUR payment systems the customer should place orders and deposit funds using any method listed on our website.;

A. How long does it take to deposit funds via Local bank transfer USD, EUR.ZAR/LSL/ZWD/MZN/MWK/
Local bank transfer ZAR/LSL/MZN/MWK/ arrive the same business day or the next business day. As soon as your transfer arrives, the order will be processed.

B. When making a direct EFT bank transfer or ATM to us, enable payment confirmation notification to be sent directly from the bank to our email address. Your registered name on our platform must be the same with your payment proof. If not, your deposit could be delayed and rejected. If you are paying from a business or family & friends account please provide a proof of business ownership and for a third party both of you will have to provide a photo of you holding your ID copies next to your faces, beside the computer screen showing the exchange order.
If you wish to sell your e-currency to us we will fund you same day for local customer and for international client, you can choose between international bank transfer, MoneyGram, Western Union and your bank card.

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form

1. e-Currency withdrawal via international bank transfer USD
Client interested in bulk withdrawal of Perfect Money, Bitcoin.

When we send international bank transfer USD only our bank fees (SHA option) are paid. Payment will be sending as an international wire transfer and will be subject to processing and/or intermediary bank and your bank charges. Rand4Dollar.com cannot be held liable for such charges. It takes 1 business day to complete the order (send wire transfer).

2. e-Currency withdrawal via MoneyGram & Western union USD
Withdraw funds from Perfect Money, Bitcoin, via MoneyGram money transfer.
For such order you will need to indicate your first name and last name and Country. Fill in all other required fields marked with asterix (*).
Withdrawal orders to MoneyGram are completed within same business days.

Buy perfect money in South Africa

Sell Perfect money in South Africa, perfect money to wise, cash, western union
Exchange perfect money to bitcoin

We are perfect money certified business exchange partner:
You can buy, sell and withdraw your perfectmoney with us. No Country is restricted in this case except those living in the United States.
You can find answers to questions about e-currency and cryptocurrency exchange orders on our website.

For any additional inquiries, please don’t hesitate to reach out via our live support or the Contact Us form.

1. How can I place an exchange order?
Most exchange options are available without verification and can be executed in either semi-automatic or automatic modes.

2. Exchange Time Frames
Many exchange options are processed automatically or semi-automatically on our platform. Please note the maximum amount that can be processed automatically; amounts exceeding this will be handled manually within our specified time frames. Automatic orders are processed instantly, while manual orders can take a few hours or up to two business hours.

3. Cryptocurrency Exchange
You can exchange or withdraw Bitcoin to other e-currencies (including Perfect Money and others in USD) and vice versa. When sending Bitcoin or Litecoin for your order, the transaction must receive 3 confirmations before processing. Be aware that the exact amount may fluctuate; when you send Bitcoin or Litecoin, the amount you receive for your order will be adjusted according to the current trading rate.

You can also fund your Bitcoin or Litecoin address using Perfect Money or similar services. The order will only be processed once we receive confirmation from the payment system that funds have been deposited into the account. After receiving this confirmation, Bitcoin or Litecoin will be bought on the trading platform, and the final amount for your order will be updated.

Processing Time:
Processing times vary depending on the type of exchange and your location. Local and international orders are handled promptly. All orders will be completed within 30 minutes to 24 hours. However, due to factors such as unforeseen circumstances, scarcity, or demand exceeding supply, orders may experience delays. We appreciate your patience and ask that you refrain from using threats toward our staff.

4. Bank Transfers
EFT transactions will typically be processed in 10 minutes to 3 hours, while SiD EFT via Ozow or Payfast is usually credited instantly, but can take up to 24 hours or 2-3 banking days in certain cases. Credit and debit card processing may take between 30 minutes to 48 hours. Your order will be credited once the funds have cleared in our bank account.

5. Transaction Times for Other Services
Here are the transaction times for Western Union, Cashapp, MoneyGram, Mukuru, Mpesa, and cash pickups:
- Western Union Money Transfer:
- 08:00 to 16:00 (Monday to Friday)
- 08:00 to 12:00 (Saturday)
- No trading on Sundays and public holidays.

If you enjoy our services, please feel free to refer others to us!
General questions about Affiliate program

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form

1. Who can take part in Affiliate program?
Everyone can become our Affiliate and earn money

To become our Affiliate you only need to register account and find your personal Referral link.

2. How does your Affiliate program work?
Everything is simple and transparent.
Depending on your level, the more exchange you do ad referrals you get % from our service fee.

In a few words, you should attract referrals that are going to place orders. From every successfully completed order, you get commissions.

3. How can I withdraw my Affiliate bonus?
We offer various ways to withdraw Affiliate bonus- to e-currency accounts (Perfect Money, Paypal etc) to Moneygram, Western Union and to bank transfer.

Get your self familiarized with our referrals programs at https://rand4dollar.com/blog/need-money-refer-good-people-to-rand4dollar-and-earn-commissions/
Sure, you can come to the office! However, we kindly ask that you make an appointment first. Please note that cash exchange is not available in the office, except for web development and marketing SEO requests from clients. Before the pandemic, it was possible to visit us without an appointment, but now we have limited visits and crowds in the office to keep everyone safe. Unfortunately, we no longer accept or process orders in the office to prevent the spread of the virus. Some of our staff are currently working remotely to ensure the safety of everyone.
Our office is open from 9:00 AM to 5:00 PM, Monday to Friday. Please refrain from calling outside of these hours, as our support phone is only available during this time.

Support Availability:
We offer 24-hour support six days a week, from Monday to Saturday. You can reach us via WhatsApp or Telegram, both of which are available 24/6.

1. WhatsApp: https://wa.me/447452175274
2. Telegram: https://t.me/rand4dollar

Additional Resources:
- YouTube Page: https://www.youtube.com/@rand4dollar
- Telegram Group: https://t.me/+XZY01VLo0dU0MTE0

Important Note:
Social chat platforms are strictly for support purposes. Please do not place orders through these channels; all orders must be completed at our office or through our website.
We offer additional services, including domain name sales, pay4me services, web design and app development, and virtual prepaid cards for the US and Canada! Virtual representation, forex partnership opportunities in various countries, and the option to utilize our office as your own.

Note: All services are conducted exclusively through our website and office.

If you have any additional questions or would like to place orders for other services, please feel free to reach out via our live support or use the Contact Us form.