Friendly asked questions

Digital currency is a form of currency that is available only in digital or electronic form, and not in physical form. It is also called digital money, electronic money, electronic currency, or cyber cash.

Key Takeaways:
. Digital currencies are currencies that are only accessible with computers or mobile phones, as they only exist in electronic form.
. Since digital currencies require no intermediary, they are often the cheapest method to trade currencies.
. All cryptocurrencies are digital currencies, but not all digital currencies are crypto.
. Digital currencies are stable and are traded with the markets, whereas cryptocurrencies are traded via consumer sentiment and psychological triggers in price movement

Understanding Digital Currency:
Digital currencies are intangible and can only be owned and transacted in by using computers or electronic wallets connected to the Internet or the designated networks. In contrast, physical currencies, like banknotes and minted coins, are tangible and transactions are possible only by their holders who have their physical ownership.

Digital currencies have all intrinsic properties like physical currency, and they allow for instantaneous transactions that can be seamlessly executed for making payments across borders when connected to supported devices and networks.

For instance, it is possible for an American to make payments in digital currency to a distant counterparty residing in Singapore, provided that they both are connected to the same network required for transacting in the digital currency.

Digital currencies offer numerous advantages. As payments in digital currencies are made directly between the transacting parties without the need of any intermediaries, the transactions are usually instantaneous and low-cost. This fares better compared to traditional payment methods that involve banks or clearing houses. Digital currency-based electronic transactions also bring in the necessary record keeping and transparency in dealings

Difference between Digital, Virtual, and Crypto Currencies:
Since they exist in a lot of variants, digital currencies can be considered a superset of virtual currencies and cryptocurrencies.

If issued by a central bank of a country in a regulated form, it is called the “Central Bank Digital Currency (CBDC).” While the CBDC only exists in conceptual form, England, Sweden, and Uruguay are a few of the nations that have considered plans to launch a digital version of their native fiat currencies.12

Along with the regulated CBDC, a digital currency can also exist in an unregulated form. In the latter case, it qualifies for being called a virtual currency and may be under the control of the currency developer(s), the founding organization, or the defined network protocol, instead of being controlled by a centralized regulator. Examples of such virtual currencies include cryptocurrencies, and coupon- or rewards-linked monetary systems.

Since cryptocurrencies are unregulated, they are also considered to be virtual currencies.

A cryptocurrency is another form of digital currency which uses cryptography to secure and verify transactions and to manage and control the creation of new currency units. Bitcoin and ethereum are the most popular cryptocurrencies.
1. Is it mandatory to register an account on Rand4dollar?
Yes, it is.
All exchange & sell directions are available with registration & not all with verification.

Registered and verified customers get special benefits:

Verified customers can buy any amount or exchange and sell funds using bank transfer options;
Registered users can take part in our Affiliate program and earn funds by referrals;
Users with a registered account can track status of every order placed on our website;

2. How can I check order status?
You can track the status of the order.
In order to check order statuses click on Tracking type in your Exchange ID or sign in and click My Exchange.

3. What to do if there is not enough reserves?
In case of larger than available amount, you are welcome please contact us via live support, use our email or use Contact Us form
Once we have that amount in stock you will be notified via email.

4. I have sent an incorrect/insufficient amount of Bitcoin for my order. Can I send the rest to the same Bitcoin address?
No, it is forbidden to us at Rand4dollar to use the same Bitcoin account twice. Incorrect amount will be rejected by processor network
For the next time please send the correct amount as it is indicated in the order.

5. Can I cancel my order?
If your order is not processed, you can cancel it by contacting support immediately. You will need to provide reason you wish to cancel the order.
Once the order is processed and payment is sent, it is not possible to cancel the order and refund. Note: Digital Currency TRANSFERS ARE NOT REVERSIBLE by payment processors

6. Can I pay cash at your office?

7. What If I change my mind and want a refund ?
We can only offer a refund that must be in accordance with our refund policy. See Terms of service, policy.
To fund e-currencies such as Perfect Money, USDT, Bitcoin and others in USD, EUR payment systems the customer should place orders and deposit funds using any method listed on our website.;

A. How long does it take to deposit funds via Local bank transfer USD, EUR.ZAR/LSL/ZWD/MZN/MWK/
Local bank transfer ZAR/LSL/MZN/MWK/ arrive the same business day or the next business day. As soon as your transfer arrives, the order will be processed.

B. When making a direct EFT bank transfer or ATM to us, enable payment confirmation notification to be sent directly from the bank to our email address. Your registered name on our platform must be the same with your payment proof. If not, your deposit could be delayed and rejected. If you are paying from a business or family & friends account please provide a proof of business ownership and for a third party both of you will have to provide a photo of you holding your ID copies next to your faces, beside the computer screen showing the exchange order.
If you wish to sell your e-currency to us we will fund you same day for local customer and for international client, you can choose between international bank transfer, MoneyGram, Western Union and your bank card.

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form

1. e-Currency withdrawal via international bank transfer USD
Client interested in bulk withdrawal of Perfect Money, Bitcoin.

When we send international bank transfer USD only our bank fees (SHA option) are paid. Payment will be sending as an international wire transfer and will be subject to processing and/or intermediary bank and your bank charges. cannot be held liable for such charges. It takes 1 business day to complete the order (send wire transfer).

2. e-Currency withdrawal via MoneyGram & Western union USD
Withdraw funds from Perfect Money, Bitcoin, via MoneyGram money transfer.
For such order you will need to indicate your first name and last name and Country. Fill in all other required fields marked with asterix (*).
Withdrawal orders to MoneyGram are completed within same business days.

Buy perfect money in South Africa

Sell Perfect money in South Africa, perfect money to wise, cash, western union
Exchange perfect money to bitcoin

We are perfect money certified business exchange partner:
You can buy, sell and withdraw your perfectmoney with us. No Country is restricted in this case except those living in the United States.
You can find questions about e-currency and cryptocurrency exchange orders on our website.

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form

1. How can I place exchange order?
Most of exchange directions are available without verification and in semi & automatic mode.

2. Time frames of exchange
Most of exchange directions are available in automatic mode or semi on our service.
Please pay attention to the maximum amount of the order which can be processed automatically others are semi auto.
If the amount is larger than amount set for auto exchange, your order will be processed manually within our time frames.

Orders in automatic mode are processed instantly on our website.
Orders in manual mode are processed within hours or two business hour.

3. Cryptocurrency exchange
You can exchange/withdraw Bitcoin to other e-currencies (Perfect Money, and others USD) and vice verse.

When you send Bitcoin or Litecoin for the order, transaction should get 3 confirmations after your order can be processed.
Please pay attention to exact amount on fluctuation that when you send amount in Bitcoin or Litecoin, your BTC/LTC is sold on the bitcoin trading platform and amount
for your order will be updated according to the received amount.

You can also fund your Bitcoin or Litecoin address with Perfect Money, etc...
The order is processed only after confirmation from payment system that funds were deposited in the account of payment system. After this confirmation is received,
Bitcoin or Litecoin is bought on the trading platform. Final amount for the order will be updated.

Processing Time:
Processing time varies depending on the exchange type you are carrying out and your location. Local & international orders will be processed in a timely manner.

All orders will be completed within 30 minutes to 24 hrs.
However, for many reasons like acts of God, scarcity, availability, demand higher than supply and so many others orders may be delayed. You agree to be patient and not use any kind of threat on our staff.

4. Bank transfers in the form of EFT will be processed between 10 minutes to 3 hours while SiD EFT via Ozow or Payfast are mostly credited instantly but can take up to 24 hours to 2-3 banking days in some cases, credit & debit card processing up to 30 minutes to 48 hours.
Your order will be credited once funds have cleared in our bank account.

5. Transaction times are as follows for : Western Union, MoneyGram, Mukuru, Mpesa & Cash pickup Important Notice for Western Union Money Transfer;
08:00 to 16:00 (Monday to Friday)
08:00 to 12:00 (Saturday)
No trading on Sundays and public holidays.

If you enjoy our services please do refer others to us.
General questions about Affiliate program

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form

1. Who can take part in Affiliate program?
Everyone can become our Affiliate and earn money

To become our Affiliate you only need to register account and find your personal Referral link.

2. How does your Affiliate program work?
Everything is simple and transparent.
Depending on your level, the more exchange you do ad referrals you get % from our service fee.

In a few words, you should attract referrals that are going to place orders. From every successfully completed order, you get commissions.

3. How can I withdraw my Affiliate bonus?
We offer various ways to withdraw Affiliate bonus- to e-currency accounts (Perfect Money, Paypal etc) to Moneygram, Western Union and to bank transfer.

Get your self familiarized with our referrals programs at
Sure, you can come to the office! However, we kindly ask that you make an appointment first. Please note that cash exchange is not available in the office, except for web development and marketing SEO requests from clients. Before the pandemic, it was possible to visit us without an appointment, but now we have limited visits and crowds in the office to keep everyone safe. Unfortunately, we no longer accept or process orders in the office to prevent the spread of the virus. Some of our staff are currently working remotely to ensure the safety of everyone.
9:00 am to 5:00 pm Monday - Friday. Our Support phone is available during our working hours, please do not call outside this time.

24 hours 6 days. Monday - Saturday. You can use Whatsapp or Telegram Messengers which is available 246

1. WhatsApp:
1.1 WhatsApp:
2. Telegram:

YouTube Page:
Telegram Group:

Domain name sales, Web designs, Issues Virtual US and Canada Prepaid Card.

NOTE: All services we offer will be conducted through our website and office.

If you have any additional questions or wishes to place orders on other services please do not hesitate to contact our live support, Contact Us form