Why am I getting a ‘Do Not Honour’ error message?
Do not honour’ is an error response sent by a customer’s bank when they decline a transaction for reasons best known to them, or when a restriction has been placed on a customer’s account.
This error is very common with international transactions where a customer’s bank blocks their transactions attempts from being successfully processed until they can verify that their customer is the one initiating the transaction.
Banks such as FNB South Africa have blocked customers from purchasing crypto, or playstore products or any purchase internationally. When you try to use a fnb card you get Do Not honour error messages.
What can I do about it?
As a merchant, please advise your customer to reach out to their bank to confirm why their transaction attempt was blocked and also to help resolve this.
For online buys Create your own virtual credit card with eCard on the FNB App FNB Virtual Card. A faster, safer and more secure way to pay for online purchases.