Unable to process your transaction. We are aware of the issue and aim to have it resolved.
If you encounter the above title error messages from Capitec, it’s best to resolve the issue yourself instead of waiting for the bank to fix it.
One way to do this is by turning off your Wi-Fi connection and using your mobile data to access the bank mobile app or online banking. If you were previously using mobile data before experiencing the issue, simply switch to Wi-Fi. This will trigger the bank server to recognise that the correct owner is accessing the account.
However, it’s important to keep in mind that the bank may assume that the account holder is away if they detect a change in IP address.
Therefore, it’s always a good idea to inform the bank beforehand if you plan on traveling overseas or to a location that may result in a change in your IP address.
Once you’ve successfully logged in, you can turn on your Wi-Fi again.
If the first solution didn’t work, try this alternative: Go to your mobile’s general settings, using a Samsung phone as an example.
1. Tap on Settings.
2. Select Apps.
3. Find the Capitec app and tap on it. Scroll down and click on Storage. Tap on Clear Cache and then Clear Data. Go back and click on Force Stop, then reopen the app.
Let us know in the comment section below if the subject addresses your inquiry.