Standard bank South Africa Payment Error Code 2009 received from VBHost.

Error Code 2009 received from VBHost

Have you encountered an error code 2009 while attempting to make payments from your Standard Bank account in South Africa, whether personal or business?

This error message indicates that the requested transaction cannot be completed using the selected account. It is advised to contact your branch for assistance.

Error code 2009 from VBHost may suggest that your account has been put on hold due to a potential fraud case associated with previous payments. The bank has blocked the account until the issue is resolved.

To resolve the issue, please contact your branch or the bank’s fraud department at 0800222050 or 0102490015. Standard Bank does not typically reach out to customers regarding such matters. In our experience, it took over a month to contact the bank without follow-up, and they did not attempt to contact us for several weeks. This had a negative impact on our business.

The following index will be of assistance to you.

Fraud department operating hours are from Monday to Friday, 07:00am to 22:00pm.

If you need help after hours, please call the bank fraud contact number 0800 020 600

For efficient service please ensure that you have provided the following information: –

• Account number of complainant
• Suspected fraudulent account details
• Supporting documents (proof of payment, contract/agreement, police case number, police affidavit)

The most effective approach is to physically go to your bank branch, as it is nearly impossible to reach their fraud team for assistance or resolution unless you are reporting a fraudulent incident, in which case they will respond promptly.

In our case, we were requested to submit a police affidavit indicating that we have no knowledge of the fraud case; without this affidavit or the police case, the bank will not consider reopening our account. We had five separate accounts, all of which were restricted without valid justification. The bank asserted that they received an email notification suggesting that we might have received proceeds from fraudulent activity, and this mere email led to the closure of both our personal and business accounts. We inquired with the bank as to why they did not restrict only the account associated with the reported funds or the specific amount in question, rather than blocking access to all deposits and withdrawals. Unfortunately, we received no response. When we visited the branch, the staff were unable to assist us, as their fraud department was unreachable, even by the bank itself. This situation persisted for several months.

We have had similar issues with FNB, but they never contacted us. However, when we reached out to them, they promptly responded the same day or the next and followed up until everything was resolved.